General Terms and Conditions (GTC) of Gate Service GmbH

Scope of Application

These terms and conditions apply to contracts for the rental of meeting spaces, event rooms, and related services provided by Gate Service GmbH.

The subletting or re-letting of the meeting spaces, as well as their use for purposes other than business meetings or events, requires prior written consent from Gate Service GmbH.

The customer’s general terms and conditions will only apply if expressly agreed in writing beforehand.

Conclusion of Contract and Statute of Limitations

The contract is concluded when Gate Service GmbH accepts the customer’s application. Gate Service GmbH is free to confirm the booking in writing.

All claims against Gate Service GmbH generally expire after one year from the start of the statutory limitation period. Claims for damages expire after five years, regardless of awareness.

These limitation periods do not apply to claims based on intentional or grossly negligent breaches of duty by Gate Service GmbH.

Services, Prices, Payment, Offsetting

Gate Service GmbH is obligated to make the booked meeting spaces available and provide the agreed services.

The customer is obligated to pay the applicable or agreed prices of Gate Service GmbH for the meeting space rental and any other services used. This also applies to services and expenses incurred by Gate Service GmbH at the request of the customer for third parties.

Agreed prices include the statutory VAT. If the period between contract conclusion and fulfillment exceeds four months, and the price generally charged by Gate Service GmbH for such services increases, the company may adjust the agreed price by no more than 5%.

Prices may also be adjusted if the customer later requests changes to the number of meeting spaces, services, or the duration of the booking, and Gate Service GmbH agrees.

Invoices without a due date are payable in full within 10 days of receipt. Gate Service GmbH is entitled to declare outstanding amounts due and demand immediate payment. In case of default, statutory default interest may apply.

Gate Service GmbH may require a reasonable advance payment or security deposit upon contract conclusion or afterward. The amount and due dates can be agreed upon in the contract.

The customer may only offset or reduce claims of Gate Service GmbH with undisputed or legally established claims.

Customer Cancellation (Withdrawal, Termination) 

For individual bookings of meeting spaces, cancellations are possible according to the following terms:

• More than 24 hours before the start of the booking: 0% of the booking fee is due.
• Up to 24 hours before the start of the booking: 25% of the booking fee is due.
• Up to 2 hours before the start of the booking: 50% of the booking fee is due.
• Less than 2 hours before the start of the booking or in case of a no-show: 100% of the booking fee is due.

Cancellations must always be made in writing and are only considered confirmed once Gate Service GmbH has provided written confirmation. Telephone cancellations are not accepted.

If a cancellation is made after the deadline for the applicable percentage, Gate Service GmbH is entitled to charge the contractually agreed amount minus any saved expenses.

If the customer booked through a third-party provider (e.g., online platforms), all modifications and cancellations must be processed directly through the respective provider.

Gate Service GmbH Cancellation (Termination)

If a free cancellation option was agreed upon for the customer, Gate Service GmbH may cancel the contract within this period if there are inquiries from other customers for the reserved spaces, and the customer does not waive their cancellation right upon inquiry.

Gate Service GmbH may cancel the contract if a required advance payment is not made even after a reasonable grace period set by Gate Service GmbH.

Gate Service GmbH may also cancel the contract for justifiable reasons, such as:

• Force majeure or circumstances beyond the company’s control make fulfillment impossible.
• Meeting spaces or services are booked under false or misleading information.
• Gate Service GmbH has reasonable grounds to believe that the use of services could jeopardize its smooth operation, security, or reputation.

In the case of justified cancellation, the customer has no claim for damages.

Meeting Space Availability, Check-in, and Check-out

Meeting spaces are available according to the times specified in the individual booking contract. Access times and availability may vary depending on the specific arrangements and usage requirements.

The booked meeting spaces must be vacated by the agreed departure time. Late check-out may incur an additional fee, depending on the availability of the space and the duration of the delay.

Smoking is prohibited on the premises. A fee may be charged for smoking in the meeting spaces.

Weapons are prohibited on the premises. Violations will result in a ban.

Parking spaces are subject to availability and are provided as agreed upon in the booking. Pre-booked parking follows the same cancellation terms as meeting spaces.

Liability

Gate Service GmbH is liable for its obligations under the contract with due diligence. Claims for damages are excluded except for:

• Damages resulting from injury to life, body, or health due to the company’s breach of duty.
• Other damages caused by intentional or grossly negligent breaches of duty by Gate Service GmbH.

For property brought by guests, liability is limited to:

• Up to 100 times the room rate, but no more than €3,500.
• For money, securities, and valuables, up to €800.

Parking liability does not constitute a safekeeping contract, and Gate Service GmbH is not liable for loss or damage to parked vehicles or their contents except in cases of intent or gross negligence.

Filming and Photography

Commercial filming, photography, and other recordings require prior approval from Gate Service GmbH. Special rates may apply. Unlawful or unethical content is strictly prohibited, and the premises must be left in their original condition.

Final Provisions

Changes or additions to the contract, its acceptance, or these terms must be in writing. Unilateral changes by the customer are invalid.

The place of performance and payment is Gate Service GmbH’s registered office.

The court of jurisdiction is Berlin if the customer is a merchant, a public entity, or resides abroad.

If any provision is invalid, the remaining provisions remain unaffected.

Berlin, February 2025
Gate Service GmbH
Torstraße 201, 10115 Berlin

General Terms and Conditions (GTC) of Gate Hotel UG (limited liability)

I. Scope of Application

These terms and conditions apply to contracts for the rental use of hotel rooms for accommodation, as well as for all additional services and deliveries provided by the hotel.

The subletting or re-letting of the rooms provided, as well as their use for purposes other than accommodation, require the prior written consent of the hotel.

The customer’s general terms and conditions will only apply if expressly agreed in writing beforehand.

II. Conclusion of Contract and Statute of Limitations

The contract is concluded when the hotel accepts the customer’s application. The hotel is free to confirm the room booking in writing.

All claims against the hotel generally expire after one year from the start of the statutory limitation period. Claims for damages expire after five years, regardless of awareness.

These limitation reductions do not apply to claims based on intentional or grossly negligent breaches of duty by the hotel.

III. Services, Prices, Payment, Offsetting

The hotel is obligated to make the booked rooms available and provide the agreed services.

The customer is obligated to pay the applicable or agreed prices of the hotel for the room rental and any other services used. This also applies to services and expenses incurred by the hotel at the request of the customer for third parties.

Agreed prices include the statutory VAT. If the period between contract conclusion and fulfillment exceeds four months, and the price generally charged by the hotel for such services increases, the hotel may adjust the agreed price by no more than 5%.

Prices may also be adjusted if the customer later requests changes to the number of rooms, hotel services, or the duration of the guests’ stay, and the hotel agrees.

Hotel invoices without a due date are payable in full within 10 days of receipt. The hotel is entitled to declare outstanding amounts due and demand immediate payment. In case of default, the hotel may charge the statutory default interest.

The hotel may require a reasonable advance payment or security deposit upon contract conclusion or afterward. The amount and due dates can be agreed upon in the contract.

The customer may only offset or reduce claims of the hotel with undisputed or legally established claims.

IV. Customer Cancellation (Withdrawal, Termination) – individual bookings 

For individual bookings, cancellations are possible up to 6PM on the day of arrival without incurring any payment or compensation claims from the hotel, unless a different contractual agreement applies (e.g., non-refundable rate or similar).

Cancellations must always be made in writing and are only considered confirmed once the hotel has provided written confirmation. Telephone cancellations are not accepted.

If a cancellation is made after this deadline, the hotel is entitled to charge the contractually agreed amount minus any saved expenses. This does not apply if the hotel fails to fulfill its obligation to respect the rights, legal interests, or concerns of the customer, making it unreasonable for the customer to uphold the contract, or if the customer has another legal or contractual right to withdraw. The hotel reserves the right to apply a standardized deduction for saved expenses.

In the event of a cancellation after 6PM on the day of arrival or a no-show, 100% of the first night will be charged.

If the customer booked through a third-party provider (e.g., hotel portals such as Booking.com, HRS, Expedia, etc.), all modifications and cancellations must be processed directly through the respective provider.

IV. Customer Cancellation (Withdrawal, Termination) – group bookings 

V. Hotel Cancellation (Termination)

If a free cancellation option was agreed upon for the customer, the hotel may also cancel the contract within this period if there are inquiries from other customers for the reserved rooms, and the customer does not waive their cancellation right upon inquiry.

The hotel may cancel the contract if a required advance payment is not made even after a reasonable grace period set by the hotel.

The hotel may also cancel the contract for justifiable reasons, for example, if:

• Force majeure or circumstances beyond the hotel’s control make fulfillment impossible.
• Rooms are booked under false or misleading information regarding essential facts, e.g., the customer’s identity or the purpose of the stay.
• The hotel has reasonable grounds to believe that the use of services could jeopardize its smooth operation, security, or reputation without being attributable to the hotel.

In the case of justified cancellation, the customer has no claim for damages.

VI. Room Availability, Check-in, and Check-out

The customer has no claim to specific rooms.

Booked rooms are available from 3:00 PM on the agreed arrival date. Early check-in is not guaranteed.

Rooms must be vacated by 11:00 AM on the departure date. For late check-out, the hotel may charge an additional fee until 3:00 PM and 100% of the next room night thereafter. The customer may prove that the hotel incurred no or significantly lower costs due to the delay.

Smoking is prohibited throughout the hotel. A fee of €250 may be charged for smoking in the rooms.

Weapons are prohibited on the premises. Violations will result in a house ban.

Hotel parking spaces are subject to availability and are provided from 3:00 PM on the arrival day until 11:00 AM on the departure day. Pre-booked parking follows the same cancellation terms as rooms.

VIII. Hotel Liability

The hotel is liable for its obligations under the contract with the diligence of a prudent businessperson. Customer claims for damages are excluded except for:

• Damages resulting from injury to life, body, or health due to the hotel’s breach of duty.

Other damages caused by intentional or grossly negligent breaches of duty by the hotel.

For property brought by guests, liability is limited to:

• Up to 100 times the room rate, but no more than €3,500.
• For money, securities, and valuables, up to €800.

Parking liability does not constitute a safekeeping contract, and the hotel is not liable for loss or damage to parked vehicles or their contents except in cases of intent or gross negligence.

IX. City Tax

The City of Berlin charges an accommodation tax (“City Tax”) on overnight stays. The tax applies once the accommodation is provided, regardless of actual use. Cancelled stays are not taxed.

X. Filming and Photography

Commercial filming, photography, and other recordings require prior hotel approval. Special rates may apply. Unlawful or unethical content is strictly prohibited, and the premises must be left in their original condition.

XI. Final Provisions

Changes or additions to the contract, its acceptance, or these terms must be in writing. Unilateral changes by the customer are invalid.

The place of performance and payment is the hotel’s registered office.

German law applies exclusively, with the exclusion of the UN Sales Law.

The court of jurisdiction is Berlin if the customer is a merchant, a public entity, or resides abroad.

If any provision is invalid, the remaining provisions remain unaffected.

Berlin, January 2025
Gate Hotel UG (limited liability)
Torstraße 201, 10115 Berlin